For 8 years my local Subway has always done it the same way. I don’t want my bread toasted. If I want the meat heated, whatever it is, they put it in a little cardboard container and heat it up and then put it in the sandwich.
There was a new girl at my Subway today. I told her to heat up the bacon for a BLT. She put the bacon on the bread and started to put it in the oven. I said I didn’t want it toasted (She’d asked that question earlier and I’ said no). She said sarcastically, “Im just going to heat it up, is that okay?”
I just stared her down for a few seconds. I wanted to point out to her that she was doing something that had never been done in my 8 years of going there, but I’d been in a bad mood to start with and her attitude hadn’t made it any better. If I talk when I’m in that state I lose my temper, so I didn’t say anything.
So I’m just curious. If you go to Subway, have you ever gone to a Subway where they heat up the meat you order, and the bread, (but don’t toast the bread) when you say you want the meat heated?
She actually had an attitude throughout my order, which I didn’t appreciate… but the way I fgure it…she works for minimum wage at a fast food restaurant - that’s punishment enough.
If I hadn’t been in a bad mood to begin with I would have just told her that for 8 years no one at that Subway had ever done that before, but I just wasn’t in the mood to deal with it.
I thought the woman was going to toast bread that I did not want toasted. I thought she hadn’t heard me. I tried to stop her from making a mistake.
You may have just let her toast your bread and make it inedible because you are a wimp, but I am made of sterner stuff.
So I repeated, in case she hadn’t heard me, “I don’t want it toasted.”
Her reaction was sarcastic and out of line. Am I supposed to encourage that behavior by ignoring it? Maybe now she won’t be quite so rude to other customers, but I doubt it.
But if someone in customer service is rude or sarcastic too you for no reason, you don’t react at all? Good to know.
