It isn’t just doctors, all of society is getting this way. A vendor asked if I had time for a meeting at 4:00 at my office. That kind of annoys me but ok, I’ll stay until 5 even though traffic is a mess at that point and I came in at 6… 4:40, I’m on my way home and I get a call. “Hey, where are you? I thought we had a meeting and the receptionist said you just left?” … My response was “I’m sorry, we won’t need your companies services. If you can’t be on time for an appointment, having been 40 minutes late, then how would I trust that you can make a delivery on time? Thanks for your time and best of luck.”… I ignored emails for about a month and gave him a second shot. He called me 10 minutes after the meeting was supposed to start and said he was stuck in traffic. I informed him that I didn’t want to hear from him again. My co-worker said “Dude, he got stuck in traffic, that’s not his fault.” Actually, yes it was. You live in Houston, you know traffic is sometimes a mess, get there early. In 25 years in Houston, I’ve been late for ONE appointment and it’s because I was in a car wreck and the police REALLY don’t respect your time!
I’m sorry, but people just don’t respect your time and until we hold them accountable, they’ll continue to do the same thing. If I go to an appointment where I’m the customer and the appointment time comes and goes, I walk up, inform them that my time is valuable and leave. I’ve done that to three dentists now. They get a 15 minute window. After that, they lose my business. If we all did the same thing, maybe they would stop crunching their schedule together so tight that they’re keeping people waiting constantly. Of course, on the other hand, if dolts would show up to their appointments, maybe they wouldn’t be in that position to begin with. Often times they over book because a lot of folks just don’t show. My wife had that problem for a while with counseling. She fixed it. If you don’t show for your appointment, your credit card gets charged as if you showed up because she cannot charge the insurance. The people that intend to show up don’t have an issue with that rule, the ones that are flaky won’t set the appointment.