I just returned from a whirlwind trip to St. Louis - basically accompanying an elderly friend to act as her chauffeur.
She had rented a car from Budget at the airport. The Budget/Avis facility at the airport is a big, busy place. So, we went in and the guy tells us that the credit card and the name on the reservation have to match. My friend tried to explain that she wasn’t going to be doing any driving at all, I was. But it didn’t matter - since she was paying for it she had to be “the driver” and I was added on as an additional driver for $13. A day.
(In retrospect I should have just said I’d pay for it, put the car in my name, etc., but I didn’t know how big of a brouhaha it would be - if we’d lose the one reservation/car entirely and have to wait for another one.)
Anyway, the car itself was $26 a day.
And the clerk tried to “upsell” us from a mid-size car to a Ford Fusion hybrid. We didn’t want the added expense, but he wouldn’t let it go. Said he’d waive the extra driver fee if we’d upgrade. So we did.
Question 1 - is that normal, for a car rental clerk to “upsell” an already made reservation?
Then, when we returned the car, I filled it up with gas before I did so.
We check it in. It’s a cold rainy night so there’s a clerk waiting in a car for people (again, very busy place). She asks me if I filled up the car and I said Yes!
So we get the receipt, and go into the office to get out of the cold while we look at the receipt, and there’s an $11 gas service fee. I can’t remember the exact term they used now - my friend has the receipt, but it was something like gas service fee.
So she went up to the counter and asked why we were being charged for gas when we’d filled up the car?
(For that matter, this fee was added without the car even being moved to see how many gallons was missing. It must have been calculated due to the mileage only).
So that was eventually taken off.
And my question is, does THAT happen to people, too, where they are charged for gas even though they’ve filled up the tank?
Any other car rental agency stories - horror or otherwise - that people would like to share?